Do you ship internationally?
Yes, we do ship internationally. However, due to the different regulations and effectiveness of postal services outside of the United States, we cannot insure, track, confirm, or guarantee a delivery date. Order at your own risk!
Why am I paying PA sales tax? I’m from New York!
Per our pesky CPA, since the goods being sold are created & crafted in Allegheny County, Pennsylvania, we have to assess Allegheny County sales tax. Don’t like it? Take it up with Uncle Sam!
How long is production time?
Most orders ship in 6-10 weeks, unless you email us for late stage changes. Why so long? These ARE one of a kind hand crafted collectibles, after all.
Can you make my character that I made up?
Fictional Characters are a tricky bunch. Our process involves 3D printing our heads from a third party vendor (hey, have you priced full color gypsum powder printers lately? It ain’t pretty). Our vendor is set up with a limited number of head styles and hair styles for both men and women. Because of this, as long as your character is humanoid, we can come close. We cannot make any guarantees that your fictional character will look 100% like your sketch/artwork/mental image. At this time, GoFigure! Custom Figures does not do custom head sculpts.
Can you make me Superman®?
Yes, with some exceptions. We believe that sticking your head on a Superman® body is a form of parody that falls under the fair use doctrine. We are not sticking your head on a Superman® body to compete with DC or Mattel… and if anything, people seeing your figure gives Superman® and their license holders free publicity =).
This is a very personal question, and I frankly don’t know you well enough to get into that.
Poutine. Look it up, thank me later, and don’t tell your cardiologist it was GoFigure! Custom Figures who introduced you to it.
My order is a gift for someone else – how do I get their picture without them knowing?
There are a couple options. Our favorite is to tell people we’re getting them one of those fake “Marvel® Agents of S.H.I.E.L.D.” badges, and we need a front and side facing profile picture to order the badge. If your target, i mean “gift recipient” doesn’t like S.H.I.E.L.D., you can “insert their fandom here” (NFL team badge, MIB Agent badge, International Young Political Youths of Tomorrow badge, etc.” If they aren’t the badge type, you can tell them you are ordering one of those acrylic cubes with their face etched inside out of tiny little air bubbles. They will be disappointed when they don’t get it, sure… but then they’ll have an action figure of themselves… and isn’t that much cooler?
How many licks does it take to get to the center of a tootsie roll pop?
Ask Mr. Cow, he’s got more stomach for this question that we do. https://www.youtube.com/watch?v=O6rHeD5x2tI
I don’t like the shape of your retail-style packaging, can I change it?
We will soon be unveiling a new product category where you can pay a surcharge and we will make the packaging shape and layout to your specifications. In the mean time, email us and I’m sure we can work it out!
I don’t like the hairstyle options of my 3D rendered head, what can we do?
Custom Hairstyles are a tricky bunch. Our process involves 3D printing our heads from a third party vendor (hey, doesn’t this sound familiar? It’s because I copy/pasted from an earlier question). Our vendor is set up with a limited number of head styles and hair styles for both men and women. Because of this, we cannot make any guarantees that your character’s hairstyle will match with 100% certainty. At this time, GoFigure! Custom Figures does not do custom hair sculpts.
Can you replicate my custom accessory EXACTLY?
Maybe with a 3D printer, and several hours of CAD design, and 3D image scans of your item, then re-cast as an injection mold negative and injection molded out of ABS plastic. But that gets VERY expensive. Like, minimum quantity of 1,000 pcs from China expensive. How about instead, we just sculpt it out of a special material called Kneadatite and you give us some leeway understanding that we are only human and those accessories are very tiny. Trust us, it’ll look amazing.
Can I order wedding cake toppers?
We will soon be unveiling a new product category where you can bundle together two wedding cake toppers (bride and groom) on special packaging for Level 1, 2, 3, or 4! Until then, email us and I’m sure we can work it out!
Do you have any bulk order specials?
We offer special pricing (level 4 for the price of level 1) for orders of 5 or more as long as the action figure packaging design is the same across the board, except obviously for the name, art, and bio information.
Whats the production time on multiple orders?
Because you are ordering five or more figures and we are a small business, it will add some time to the production phase of your order. Production for bulk orders may take as many as 10-15 weeks for delivery, so plan accordingly!
My coupon code doesn’t work!
We offer certain specials at certain times of the year. For example, if you got a coupon code around Christmas time, it may not work around Valentine’s Day. If you think you have a coupon code that should be valid but isn’t, submit your order and email us [“email us” hyperlink to:firstname.lastname@example.org] and we can refund you the difference if the code is valid.
Your production time is pretty long and my event is coming up soon- can you place a rush on my order?
Typically no – due to the custom nature of our product and all its individual components, we cannot assure delivery before 6-10 weeks from date of order. If you want to jump to the top of our queue, email us and for a nominal fee, we can start working on your order before the others.
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